How brokers and technology are creating stronger client outcomes

In this episode of WBN Global Voice, industry experts explore how technology is transforming the role of the broker from intermediary to trusted advisor, consultant and strategic business partner. Featuring insights from Andrew Blanchard of Sterling Capital Brokers, Argelia Encinas of Fidex and Puneet Oberoi of Prudent Insurance Brokers, the discussion examines how firms are leveraging technology to enhance client outcomes, streamline operations and uncover new opportunities. The panel also shares practical lessons on modernising legacy systems, improving the client discovery process and building in-house technology capabilities to drive long-term success in an increasingly digital insurance landscape.