OpEd from Olga on the role of AI
Published 01,January 2025
Press
Explore how the article “There Are Three ‘I’s’ in Insurance” by Olga Collins reframes the core intelligence categories shaping the industry. In this piece for The Rough Notes Company, Collins argues that beyond Artificial Intelligence (AI), independent brokers should emphasise Emotional Intelligence (EI) and Cultural Intelligence (CI) to maintain a human-and-global edge. She highlights how empathy, cross-border awareness and relationship-centred thinking are increasingly vital in brokerage’s future. Read the full article to see how EI and CI are positioned alongside AI as the three essential “I’s” for competitive advantage in the insurance sector.